Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Conference phones are meant for holding conferences between three and a
bigger amount of participants. This allows all participants listening and
speaking simultaneously. Usually the conference is begun by the participant
having “Conference Phone”. Other participants call to a special number for a
conference which connects them with “Conference Bridge” that joins all lines
together.
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