Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
This addition allows replacing the traditional signal while waiting for
connection with any other, for example, a commercial or a pleasant melody.
Openvoips Solutions
Asterisk PBX, Asterisk Billing (A2Billing), VOIP, Linux OS, Servers. OpenSER, SER, FreeRadius, Mediaproxy, Asterisk Billing (A2Billing), Radius Billing,VOIP, Linux OS, Servers.
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