Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Options of Phone call recording on Skype.
Skype is widely used Internet Phone service for conducting different private or public communications events such as interviews on line, panel discussions, conference calls, plain voice chatting. Skype program is reported to be in use with 22 millions users on–line , as recent recorded statistics.
PacTel Corporation
Wholesale voice services provider, which utilizes a VoIP, and TDM switching facility to route calls internationally.
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