The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
EDF has been granted exclusive distributorship by YEALINK NETWORK TECHNOLOGIES LIMITED CO. for the Yealink brand of IP PHONES in the East African region. This has enabled us to make IP Phones available in this market at a price that has simply changed th
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