Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
A device or a program, which is makes the transformation of data or
signal. Codecs can both code flow/signal (often for transfer, storage or
encoding) and decoding – for review or changes in the size, more suitable also
for these operations. Codecs are often used during the digital processing of
video and sound.
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