The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
GXP2124 is an enterprise class IP-phone, which is equipped with 240x120 graphic LCD display with a backlight, 4 line keys supporting up to 4 SIP accounts, four special programmable context-sensitive (in the language XML) buttons, 24 +4 programmable XML-speed dial buttons, dual network ports with integrated PoE, five-party conferencing and Electronic Hook-Switch (EHS).