The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
WAINS Solutions incorporated in 2009, is a global provider of IP communication, Cellular Industry Facilitation,
Network & Wireless Technologies and Call Center Solutions & Technologies. Along with being best VOIP Provider
in Pakistan, WAINS Solutions also provides services like VICIdial | SIP VoIP | Hosted Servers | Business Telephony.
http://wainssolutions.com/