The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The Cyberonium services operations began in 2002 with providing Call Center STOP Solutions. It is a module based approach to solve competitive challenges of today`s call center industry. It consists of Call Center Setup, Outsourcing, Training, and Project
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