Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Is one of message forms via the Internet; you only have to press the
icon or button on the site and the connection with the operator will follow
immediately. This function is often used on the websites for a quick
connection.
CSA
The Center of the System Administration was founded in 2001, in order to satisfy the needs for IT services of small-to-medium scale organizations by providing Open Source Software solutions.
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