The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Despite its sleek appearance and low price, Fanvil BW320 phone can confidently be attributed to the professional devices of IP-telephony. This phone works effectively with almost all popular IP providers and is compatible with the IP PBX and Soft Switch hardware, regardless of its manufacturer.