Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
For one time advertising promotions or typical requests it is easier to use services of the outsourced call center. Main advantage of such a service is that the company who rents it is free from the necessity of keeping the operators and organizing their work flow.
Callcentric Internet Phone Service
The Callcentric service provides consumers and businesses around the world with the benefits of cost savings and high quality phone calls using Session Initiation Protocol (SIP) which is a type of Voice over Internet Protocol (VoIP). Using software on you
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