Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Inter-Asterisk eXchange (IAX) is a communication protocol used to initiate user sessions, similar to an SIP, in order to transmit and control streaming media, especially in Voice over Internet Protocol calls. IAX2 (the newest version) is a preferred method because of its flexibility, as it is compatible with a variety of codecs, and jitters and lag are minimal due to trunking and multiplexing, which means the amount of bandwidth and latency are also kept at minimal levels.
IT Group
IT Group is an operator of public telecommunication services, which is an officially licensed telecommunication operator of the Republic of Latvia, and operates from 2004 year in Latvia. IT Group call tariffs, communication quality and level of service
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