Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Allows users tracking the condition of the other telephone or the subscriber, for example, there will appear a signal on the screen of the telephone device informing that the subscriber is on the line and is temporarily unavailable.
Softroute
Softroute is dedicated to developing innovative software that changes the way people communicate. The speed, easy access and geographic reach provided by the Internet has made the world a true global village. Softroute was founded with a single mission -
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