The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Polycom CX200 is specifically designed for Office Communications Server 2007, and therefore has many advantages. Product provides transmission of high quality broadband audio and creates an effect of a real live communication. Complex processing of sound in full duplex speakerphone greatly improves audio quality. The factors of regular body of a traditional phone and simple intuitive user interface are complementary and provide access to advanced features of Office Communications Server 2007 as well as Microsoft Office Communicator 2007.