Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
When you receive an incoming call to your phone number, your other telephones (cell, home phone, car phone) will ring as well and the first one answered will be connected to the caller. Basically the call will be routed to all phone sets, which you will list in simultaneous ring option.
Telecotech & Management Services, Inc.
TelecoTech has the operation to provide hosted VoIP services and is a reseller and technical support and consultant company for various brand name VoIP providers.
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