The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Mediatrix 1124 is a high quality VoIP-gateway that connects major regional offices or buildings with multiple tenants to the IP network, while preserving investment in analog telephones and fax machines. This device allows service providers to quickly and efficiently deploy their own medium size solution, which will be ideal for connecting of a regional office to large private networks.