Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Virtual PBX or Hosted PBX is offered by a telephone company and can free your business from investing in the costly hardware or a complex business phone system. Virtual PBX means that every service is processed via a telephone company offering a service with their own hardware and software.
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