Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
A modern voice communication SIP protocol is widely used to make calls in the Internet. However, the final subscriber is mostly interested not in the very SIP standard but in the SIP telephony conception based on it.
One one hand, all traditional conveniences for making telephone calls, compatibility with the international subscription base and the procedure of dialing numbers are kept.
Specialty Answering Service
Installs VoIP systems to business clients in PA, NJ, DE, and NY.
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