Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
VocalScape TelX
Vocalscape Inc. is building a VoIP and communications company that`s revolutionizing the telecommunications industry with the most affordable phone systems, VoIP hardware, online VoIP software, and consulting. Vocalscape, a company with global reach, is r
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