Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The external call transfer – is the call transfer to a telephone line other than the company’s telephone line. The internal call transfer – the transfer of an incoming call to another addressee registered on the same telephone line.
IIA
Welcome to IIA(Internet In Air), an Advanced Technology Architecture, Design and Consultancy group. IIA professionals have vast experience and have worked with International Multinationals and bear deployment & commercial experience Worldwide.
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