Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
SmartNode 4830 allows you to add packet voice to a network, simultaneously ensuring access routing with native V.35/X.21 synchronous serial connection. Adding of up to eight telephone lines and combining them with Internet and VPN access through a single PPP line or Frame Relay.
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