Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Voice and Video Solutions
Cisco solutions for IP telephony are based on Cisco AVVID corporate architecture, which supports modern Internet applications for business. The convergence of voice, video and data services improves productivity and allows you to better serve your customers.
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