The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Swiftnet (M) Sdn. Bhd. is licensed by the Malaysian Communications & Multimedia Commission (MCMC) of the Ministry of Energy, Telecommunications & Multimedia to provide Value Added Data Network Applications and VoIP services. Established in 1993, Swiftnet
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