Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The enhanced version of a standard plan of outgoing calls offers the administrators more control over outgoing calls within their groups. In addition to “blocking” and “access” of definite calls, administrators also have an opportunity to customize the profile of outgoing calls of their group and separate participants.
DrVoIP
DrVoIP represents a team of Cisco, ShoreTel and Microsoft certified engineers led by a recognized industry leader with 40 years of telecommunications experience.
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