Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
This function available in some telephone networks allows redirecting the incoming call to another telephone, for example, a mobile phone, a box of voicemail or another telephone number where the called subscriber is situated. In such a way the subscribers can, for instance, receive calls that have arrived at their work number from their home or mobile phone.
Spadana
Spadana Corporation was founded in 1997 by leading technology consultants in the sphere of networking and database industries. Since its beginning, Spadana Corporation has established itself as the leading provider of Voice-over-IP and networking solution
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