Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
This is a type of communication where the internet enabled application or phone, for example Skype or Google Voice is connected to an ordinary phone.
SureVoIP
SureVoIP is an Ofcom regulated Internet Telephony Service Provider supplying business VoIP products and services based in Scotland, UK.
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