Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The service offered by telephone companies allowing creating the telephone numbers on the same line where the existing number is. The call tone for every number will be different from another. There is also an opportunity to program a custom ring tone for the incoming call.
Terratel LLC
TERRATEL is a company providing services of designing embedded electronic and computing systems and telecommunication equipment: a full range of customized electronic design services of any complexity.
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