Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The basic idea behind a Call Shop business is to have a place where customers can make local, long distance or international phone calls. The main sources of revenues will come from the minutes customers are going to spend on the phone. So it all depends on the rates that you are going to setup, just make sure that they are lower than the ones offered by the providers of international call services.
VCCNet.ca Internet Solutions
Wholesale SIP/IAX Origination and Termination. Flat rate and per-minute Canadian and U.S. DIDs, Virtual PRI,Canada, USA and A-Z International Termination. Commission based agent programs and white label VoIP solutions.
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