Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
SIP-addressing is logical, of the same type as URL in HTTP. And the most natural – to use the electronic mail as the SIP address. There are permissible varied parameters by the address: for example, it is possible to indicate the regular city telephone number, additional telephone, and the parameters of modem connection etc.
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