Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Naytel LTD
We believes that VoIP technology is the heart of every successful business Naytel Telecom helps VoIP Businesses to grow up by extending their footprint by using Terminium networks & connections in the Middle-East region.
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