Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
aComm
aComm is an information systems and telecommunications consulting firm. Created in 1990, aComm is independent of any product or supplier Our partners' experience focuses on electronics, information technologies telecommunications physics, etc This pr
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