Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
SmartLink Analog Telephone Adapter can connect any analog telephones, PBX or faxes to a home or office LAN, providing telephony over the Internet. SmartLink is an effective solution for connecting any analog phone or fax machine to the world of VoIP telephony over an existing Internet connection.
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