The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
As the most successful telecom operator to enter the Jordanian telecommunications market, Umniah stands for innovation and dynamism founded on the highest possible level of customer and market focus. Umniah was granted the third GSM license in August 2004
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