Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Asterisk voicemail implementation provides integrators with option to replace proprietary existing voicemail systems with Asterisk voicemail at a merely symbolic cost. The service can be applied as a basic stand-alone utility or can operate a front end of an Unified Messaging system, holding messages by IMAP or ODBC. Creating the Asterisk voicemail server is simple and just a fraction of dial plan scripting is being needed.
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