Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
A group of users can be created with a purpose of receiving voice announcements through the speaker of a telephone set, but it has to be in the waiting mode.
Global Sourcing Communications WLL
Global Sourcing Communication, are specialists in customer relationship strategy and measurement. We develop and implement customer strategies, and use our proven methodologies to monitor the health of customer relationships to improve and evaluate them i
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