Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
A message which is played to the called party before answering the call, in the most cases the message tells who is calling, the name or telephone number helping you to decide how to answer to the call and sometimes whether to answer it at all.
AMSTECH COMMUNICATIONS SOLUTIONS
Telecommunication technology is ever changing. Once, the telephone was only available in select locations and hardly anybody had their own personal line. Then the phone became more and more popular and soon it was in nearly every home. Traditional phone n
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