Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
telgo
Keen to stay in touch with business partners or clients from other countries? The first thing to do is to buy a virtual phone number from telgo. This way you will be able to expand your horizons and to boost your profits.
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Pakistan 134
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