Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Because Google Voice provides such a competitive and feature-rich service that not only includes free VoIP and SIP calls across North America and internationally at fantastic rates, in addition to a huge range of services such as voicemail, conference calls and voice transcription, it was inevitable that since its inception it would attract the ire of other competitors who would block it, or sue in courts to have the government legislate against it.
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