Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
OmniGlobe
omniGLOBE is a subsidiary of SINTEL Satellite Services, Inc., a leading satcom provider based in New York with omnipresence around the world. The primary mission of the company is "to connect people at any geographical space and in any reliable medium", S
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