Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
A modern voice communication SIP protocol is widely used to make calls in the Internet. However, the final subscriber is mostly interested not in the very SIP standard but in the SIP telephony conception based on it.
One one hand, all traditional conveniences for making telephone calls, compatibility with the international subscription base and the procedure of dialing numbers are kept.
HTS
High Tech Solutions mission is to assist and provide technological solutions to clients that need to achieve their goals by offering a selections of services in support, operations, and future business needs. It is our goal to provide clients with unique
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