The function dials a list of telephone numbers and connects the answered calls with those who make calls, in most cases – agents. “Predictive Dialer” uses statistic algorithms in order to minimize time agents spent not by the phone.
Introduction
In business, communication is essential. Without the ability to speak with the exact person you need to at any given time, how could business get done? This is one of the reasons why the idea of a PBX system is so popular among businesses around the world—without it, communication is between employees and clients could potentially be hindered.