Predictive Dialer
The function dials a list of telephone numbers and connects the answered calls with those who make calls, in most cases – agents. “Predictive Dialer” uses statistic algorithms in order to minimize time agents spent not by the phone.
VoIP Gateway Cisco SPA8000 – is a perfect solution as for communication operators as well as for VoIP telephony providers and any business using VoIP telephony with SIP protocol. Despite the fact the SPA8000 has 8 configurable SIP lines, in reality this device can support up to 16 active calls and possibility of a 3way conference. And pre-installed, by Cisco, services allow you to broaden and improve the possibilities of you regular analog phones and other communication tools, such as cordless phones or fax machines.
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