Predictive Dialer
The function dials a list of telephone numbers and connects the answered calls with those who make calls, in most cases – agents. “Predictive Dialer” uses statistic algorithms in order to minimize time agents spent not by the phone.
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
vIopcom
vIopcom is an International telecommunications company with network assets located throughout the world. Assets consist of vIopcom''s privately owned datacenters and Tier-1 access points where vIopcom peers with its providers and partners.
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