Phone to Phone
It is a type of communication between two ordinary phones, which are connected and voice transmits over telecommunication network.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
SunNET Canada
SunNET is an IT based solutions provider which has proven itself to be one of the leading competitors in todays high demanding IT industry.Our services deliver global solutions designed to meet our clients` needs. SunNET approaches every engagement with o
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