Phone Management Access
The program gives the access to the phone management system. Thus, provides an opportunity to change settings and to control processes more precisely.
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Citel Technologies Ltd.
MCK communication is a part of Citel technologies, The VoIP Migration Company. MCK products like EXTenders, Gateways, and DTI call center solutions, are now available through Citel.
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