PC to Phone
This is a type of communication where the internet enabled application or phone, for example Skype or Google Voice is connected to an ordinary phone.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
CMS Telecom
CMS Telecom has assembled a highly experienced professional staff with many years of experience that can bring you the best solutions in this rapidly changing, high-technology world for your telephone systems, networks, computer systems and more. Our mana
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