PC to Phone

This is a type of communication where the internet enabled application or phone, for example Skype or Google Voice is connected to an ordinary phone.

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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CCNC Solutions

CCNC Solutions provides world-class communications products and consulting services to the Australian market, focusing on the telecommunications field.