Outsourced Billing
It is the business practice of sending all clients' billing info to a separate company, who then does everything for you. It also allows a company to cut down on time and human resources spent on administrative tasks.
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
TelAppliant
Telappliant is the UK and European provider of low-cost IP Telephony solutions for your business. We can rapidly deploy a wide range of advanced and cost-effective VoIP solutions and services, ranging from office IP PBXs to bespoke Calling Card Platforms
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