Outsourced Billing
It is the business practice of sending all clients' billing info to a separate company, who then does everything for you. It also allows a company to cut down on time and human resources spent on administrative tasks.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Shinepolaris Networks Pte Ltd
Shinepolaris Networks Pte Ltd is an international wholesales carrier with points of interconnection in Singapore. We are expanding our network globally.
By maintaining a high level of professionalism and flexibility we have acquired our leading industry position, earning a reputation for responsiveness and reliability.
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