Outlook Integration
The integration of the VoIP system into Outlook will allow you receiving electronic messages on missed calls, call transfers etc. By click of a mouse on the number you can also call the addressee from whom you missed the call.
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
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